Great paper from velocityHUB on Driving Team Engagement & Performance "8 Keys to Developing a High Impact Team" If you look at some of the most successful organizations in the world, you can bet they didn’t get that way doing the same thing every day. They had to think differently, adjust when conflict [...]
A few years back, I was invited by Ed Bradford to contribute some thoughts into his book called Marketing Navigation. The question was: "How do your Keep Plans on Track?" When assessing the performance on one firm against the goal stated above, I would like to frame my response based upon the type [...]
This is part 3 of 3 of the series on Growing in New/Emerging Markets (link to Blog#1, link to blog#2). "How do we take the guess work out of the equation and reduce risks?" Blog #1 was about Planning. Blog #2 was about Acting on the Plan, This blog is about [...]
This is part 2 of 3 of the series on Growing in New/Emerging Markets (link to Blog#1). "How do we take the guess work out of the equation and reduce risks?" Blog #1 was about Planning. This blog is about Acting on the Plan: 1- Pre “Workout” The core [...]
As I traveled the world throughout my career, I had the privilege to interact with many global and local leaders that aspired to grow into new markets or geographies. Some of the stories were quite epic, however, the underlying question was: "How do we take the guess work out of the equation [...]
Quoting the good work from James L. Heskett and team in the “Putting the Service-Profit Chain to Work” article: "Engaged people Engage Customers which Drive Shareholder Value" The idea is not new: People Experience (PX) drives Customer Excellence inside our firms which ultimately impacts Customer Experience (CX). ...read more.
Growing in slow to uncertain market conditions calls for a balanced approach Throughout 2016, I had the privilege to interact with many leaders in the Industrial/Manufacturing sector. Our discussions on business conditions netted one common theme: We need growth. The underlying question was: "How do we break away?"...read more.