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Driving Team Engagement & Performance

  Great paper from velocityHUB on Driving Team Engagement & Performance "8 Keys to Developing a High Impact Team" If you look at some of the most successful organizations in the world, you can bet they didn’t get that way doing the same thing every day. They had to think differently, adjust when conflict [...]

August 1st, 2017|Blog|

Marketing Navigation – Keeping Plans on Track

  A few years back, I was invited by Ed Bradford to contribute some thoughts into his book called Marketing Navigation. The question was: "How do your Keep Plans on Track?" When assessing the performance on one firm against the goal stated above, I would like to frame my response based upon the type [...]

May 15th, 2017|Blog|

Is Customer Experience a Function of People Experience?

Quoting the good work from James L. Heskett and team in the “Putting the Service-Profit Chain to Work” article: "Engaged people Engage Customers which Drive Shareholder Value" The idea is not new: People Experience (PX) drives Customer Excellence inside our firms which ultimately impacts Customer Experience (CX). ...read more.  

February 22nd, 2017|Blog|

The Case for Balanced Strategic Marketing

Growing in slow to uncertain market conditions calls for a balanced approach Throughout 2016, I had the privilege to interact with many leaders in the Industrial/Manufacturing sector. Our discussions on business conditions netted one common theme: We need growth. The underlying question was: "How do we break away?"...read more.

January 20th, 2017|Blog|
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